We offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days
after receipt of your order, please email us at support@potterypulse.com with your order number and we will provide detailed instructions on how to process the return.
You will be responsible for paying the return shipping costs of the item(s) in your order. Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the
item(s) must arrive back to our distribution center in "Like New"; condition
and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to
use, they can not be accepted and no refund will be given.
If you decide you want to return your order, please email us at support@potterypulse.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@potterypulse.com the day of delivery. Pottery Pulse will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to
be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer
service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return
policy and will be subject to return shipping costs.
Other Return Policy Notes:
If a certain vendor or product does not support the return policy stated
above, this will be noted in the product descriptions or in the product-
specific return information.
Products that are specified as certified pre-owned or used are ineligible
for a return.
What is the Restocking Fee?
No Restocking fee
Pottery Pulse only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
If you have any questions or require further assistance regarding the Return and Refund policy, please do not hesitate to contact our customer support team
Phone: +1 (866) 522-3373
Email: support@potterypulse.com
Address: 13800 Panama City Beach Pkwy. #109, Panama City Beach, FL 32407, USA