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For most product orders, customers in Canada, Mexico, Hawaii, and other US territories will need to contact Pottery Pulse for a shipping estimate. You can do this before or after your purchase. Payment will not be processed until shipping cost is approved.
For most product orders, customers in Canada, Mexico, Hawaii, and other US territories will need to contact Pottery Pulse for a shipping estimate. You can do this before or after your purchase. Payment will not be processed until shipping cost is approved.
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Shipping Policy

Pottery Pulse Shipping Policy

Shipping Costs & Methods

All customers are responsible for covering the cost of shipping. Products are marked with one of three shipping cost structures:

  1. Real-Time Quote at Checkout: Small parcel UPS shipping and/or Less-than-Truck-Load (LTL) freight costs vary by destination.
  2. Flat-Rate Shipping: The same shipping cost applies regardless of destination*.
  3. Estimated Shipping ($0.01 Displayed at Checkout): This is NOT the final cost. Pottery Pulse will provide a shipping quote after purchase. Your payment will not be processed until you approve the shipping cost. If you do not approve, the order can be canceled without any payment being processed.

*Pottery Pulse ships to all 50 states and the District of Columbia. However, for LTL freight shipments to Hawaii, customers should contact us for a quote before purchasing. Alaska customers - let us know if any issues. There shouldn't be.

Shipping to US Territories, Canada, and Mexico

  • US Overseas Territories: Some smaller orders will receive an automatic shipping quote at checkout if UPS delivers to your location. If your checkout is blocked, call us at (866) 522-3373 for a shipping estimate.
  • Canada & Mexico: Pottery Pulse can arrange shipments to most locations in Canada and Mexico. Call (866) 522-3373 to discuss options.

Why Pottery Pulse Doesn’t Offer Free Shipping

Many large retailers advertise “free” shipping, but often add hidden fees for more expensive destinations (big cities, western states, remote locations, limited access addresses, etc.) or apply strict and expensive return penalties. At Pottery Pulse, we prioritize transparency and customer protection.

Why Paying for Shipping is Actually the Better Deal

The reality is, "free shipping" may come with hidden costs. When you see "free shipping" from a competitor, it usually means one of two things:

  1. Returns Can Be Costly – Many retailers that offer "free shipping" heavily restrict returns or impose high penalties. If you need to return a kiln, you could face:
    • A restocking fee between 25-50% of the kiln’s price.
    • Deduction of the original “free” shipping cost from your refund.
    • Additional shipping costs to return the product.
  2. Fine Print Charges for Certain Locations – Many “free shipping” retailers charge extra fees for remote areas, lift-gate services, or residential deliveries, leaving you with unexpected costs at checkout.

How Pottery Pulse Does Things Differently

✅ Upfront, Transparent Shipping Costs – You know exactly what you're paying for shipping before your payment is processed, with no hidden surprises.
✅ Industry-Leading Risk-Free Shopping – Our return, cancellation, and exchange policies are built with customer protection in mind. Unlike competitors, we provide:

  • Longer Cancellation Periods – Cancel any time before your kiln is shipped.
  • Flexible Return Timelines – You have 30 days to return or exchange it—no rush, no hassle. That’s 10-15 times longer than any other policy out there.
  • Minimal Fees, No Unexpected Deductions – There are no shipping fees on returns. No transaction fees. No restocking fees.

Order Processing & Delivery Times

Order Confirmation

Upon placing your order, you will receive a confirmation email indicating that we have received your order and pre-authorized your credit card.

Estimated Delivery Timing

Handling Time: 1 - 99 business days (varies by product; check product page for estimated build time).
Transit Time: 3 - 7 business days (Monday - Friday).
Order Cut-off Time: 5:00 PM EST.

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment via the carrier’s website.

Delivery & Signature Requirements

For LTL freight shipments, a signature is required upon delivery. The recipient must sign for the package to confirm receipt.

Delivery Address Changes

If you need to change the delivery address after your order has shipped, contact us immediately. Address changes may not always be possible, depending on the shipment stage.

Questions? Contact Us!

📞 Phone: +1 (866) 522-3373
📧 Email: support@potterypulse.com
🏢 Address: 13800 Panama City Beach Pkwy. Suite 106-D, Box #109, Panama City Beach, FL 32407, USA