I am the type of guy who enjoys the feeling of a good deal, after several days of searching for a kiln (which I know nothing about) for my wife as a gift I found Pottery Pulse to have the best value & product. This would have been just fine by itself considering we live in a new world of electronical & impersonal transactions so right of the bat I was satisfied. What happened next took me through a nostalgic time machine, taking me back to a time when my friends & I would jump on our Huffy bikes and ride miles away from home to visit the local grocery where everybody knew your name, had a smile on their face & genuinely cared about making sure you were taken care of & treated with respect. A place you could look through Baseball cards & buy only the ones that you need to complete your favorite team along with you favorite piece of candy for a penny each. These were incredibly great times. After purchasing the kiln, Chris was with me every step of the way keeping me updated with manufacturing, timeframes and any concerns I had. This is something he chose to initiate himself, something you unfortunately very rarely see these days. He made me feel like my transaction was important and even more that I as a person was important & that my needs mattered. Anyone who is considering purchasing from Pottery Pulse & comes from the generation that I described, I urge you to take that nostalgic trip. I promise you will not be disappointed. Anyone who has never experienced TRUE Customer Service I urge you to give Pottery Pulse a try, it is an experience you will appreciate & very much enjoy. In conclusion, I picked Pottery Pulse for the all around value but during the transaction they earned a customer for life.